Got questions?
Frequently asked questions — booking, gear, memberships, freezing, cancelling. If we've missed something, drop us a line.
Do I need any experience to start training?
No experience needed. Our Beginner and All Levels classes are built to welcome newcomers — you’ll start with the basics, and we’ll build you up as you improve.
Do you offer free trial classes?
Yes — every new student gets one free trial class. Sign up online, contact us, or just walk in 15 minutes before any beginner-friendly session.
What should I expect in a Muay Thai class?
A typical class includes a warm-up (usually skipping rope), Muay Thai drills (punches, kicks, elbows, knees, sweeps), pad work, light sparring in All Levels, and core conditioning and stretching to finish.
For more detail on each class type, see Classes or contact us.
What gear should I bring to my first class?
Normal gym clothes, water bottle, towel, and a mouth guard if you'll be sparring. Hand wraps are recommended (available at the gym). Gloves and shin guards are useful — loaners may be available, but it's worth getting your own once you're committed.
How much does it cost to train?
We offer membership, casual passes, and private training. See the Pricing page for full details. A free trial is available before you commit to a membership.
How do I sign up?
Free trials, memberships, and single classes can be booked online or in person at the gym. The 10-class pass and 7-day pass are currently available in person only.
How do I book a class?
Yes, you need to book — please reserve your spot at least 30 minutes before the class starts. We cap class sizes so everyone gets quality instruction.
To book:
- Log in to your GymMaster account via Member Portal
- Click Book Classes
- Find the class you want and click Book Now
- Confirm your booking
You'll get a confirmation email. Walk-ins are accommodated only when space is available.
How do I check in to a class?
Log in to Member Portal, tap the Scan tab, then scan the QR code at reception. Your attendance is recorded automatically.
Can I cancel a class booking?
Yes — cancel up to 30 minutes before the class starts via Member Portal: find the class under My Upcoming Classes and click Cancel.
Cancellations less than 30 minutes before the class forfeit the session, or trigger a no-show penalty if you have a membership.
How do I cancel my membership?
Membership cancellation is subject to a 2-week notice period. Submit your request one of three ways:
- Online: Log in to Member Portal → "Memberships" in the sidebar
- Email: Send name, membership number, reason, and requested cancellation date
- In person: Speak to staff at the gym
How do I freeze my membership?
Freezes require minimum 1 week's notice and run for up to 4 weeks. Special considerations apply for injury or medical reasons. Email your name, membership number, reason, and start/end dates — or speak to staff at the gym.